Help
The certificate number does not work.
The certificate number is on the Certificate of Completion. Check that you are looking at the correct certificate. If the certificate says ‘Statement of Attainment’ and has the name of the training provider this is not the correct certificate. The number on this certificate will not work. Check your email account to locate your Certificate of Completion, contact the training provider who has issued the Statement of Attainment to provide you with the certificate number or contact us at contact@liquor.vic.gov.au.
Trouble logging into your account
You need to enter your username and password to log into your account.
If you are having trouble remembering your username or your password, simply click the link ‘forgotten your username or password’. You then enter your email address (or username if you remember it) and click ‘search’.
You will then receive an email containing details of your username and instructions for how to reset your password.
Trouble accessing the online training courses or modules
If you are having problems accessing the online training , this may be caused by your computer or operating system.
The online training modules are best accessed via Google Chrome on a computer. It is recommended that you do not complete the online training modules using a mobile phone or tablet.
The recommended technical requirements to use the system are:
- Operating system
- Windows 10 or later
- macOS Sierra or later
- Internet browsers
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Microsoft Edge (latest version)
- Safari (latest version)
Add-ons and toolbars can affect any browser's performance.
Please ensure that cookies, pop-ups (in both Internet browser and security software) and Javascript are enabled.
Further information and assistance
Information about Responsible Service of Alcohol training in Victoria is provided on our website. If you have any further questions or require assistance, please email contact@liquor.vic.gov.au.
Accessibility
The Department of Justice and Community Safety is committed to ensuring its online information is available to the widest possible audience, including visitors using assistive technology or accessibility features.
If you are having any issues accessing the content on this website, please email contact@liquor.vic.gov.au.
Privacy
The Department of Justice and Community Safety (DJCS) is committed to protecting personal information provided by you in accordance with Victorian privacy laws.
The information we collect about you will be used to issue you with a Certificate of Completion, inform you when new courses are available, send reminders about a refresher, assist you with any enquiries and to link your course completion to a venue you are working at (if applicable). In future, LCV may also use your data to link any course completions with your RSA Certificate of Completion.
Your employer and a liquor inspector can check validity of a certificate using the certificate number and name on your certificate. At times, DJCS may publish how many learners have participated or completed a course.
Any personal information collected by DJCS will be handled in accordance with the requirements in the Privacy and Data Protection Act 2014, the Health Records Act 2001 and the Public Records Act 1973.
You can gain access to the information we hold about you by making a Freedom of Information request (visit justice.vic.gov.au). If you have any concerns or questions, you can contact DJCS via email at privacy@justice.vic.gov.au.