The Liquor Control Victoria Learning Hub launched on 1 December 2025. This is a new website. You must create an account first.

If you have completed an online RSA Refresher before 2025, you still need to create an account on the Learning Hub.

How to create an account

1. Click the ‘Log in’ button in the top right corner of this page.
2. Click ‘Create new account’.
3. Enter information in the required fields.
4. Click ‘Create my new account’.

Your certificate number is on your RSA Certificate of Completion. The number from the Statement of Attainment will not work.

If you have just completed the RSA course for the first time, you will receive an email from LCV with instructions on how to create an account.

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No email to complete SHARPR training

If you have just completed the RSA training course, you will receive an email when the training provider adds your course completion record to our database. This may take several days. It does not happen immediately.

Once they do this, the system automatically sends an email. Check your spam/trash/junk folder.

The email will tell you how to complete SHARPR training. It includes the RSA number to create an account.

If you have not received the email within a few working days after passing your assessment, contact the training provider to confirm they have entered your details.

Date of birth error

The details you use to create your Learning Hub account must match what the training provider entered into our database.

If you get an ‘incorrect date of birth’ error, email us at contact@liquor.vic.gov.au. In your email, provide your:

• first name
• last name
• correct date of birth
• certificate number.

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First name or last name error

The details you use to create your Learning Hub account must match what the training provider entered into our database. Sometimes there are typos or extra spaces in your name or surname that cause errors.

If you are creating an account to complete a Refresher course, the name and surname must match what is on your Certificate of Completion.

If you get an error ‘incorrect first name/last name’, email us at contact@liquor.vic.gov.au. In your email, provide your:

• first name
• last name
• date of birth
• certificate number.

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Don’t know the RSA number

Completing an RSA for the first time

Your certificate number can be found in the email we sent to you.

If you have just completed the RSA training course, you will receive the email when the training provider adds your course completion record to our database. This may take several days. It does not happen immediately.

Completing an RSA Refresher

Your certificate number can be found on your previous RSA Certificate of Completion. The number on the Statement of Attainment will not work.

If you have lost the certificate, email contact@liquor.vic.gov.au and provide your:

• first name
• last name
• date of birth
• date of course (if known)
• training provider.

These details will help us find you in the database.

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Wrong email address or can’t access email account

If you can’t access the email you used to create your account, or you entered it incorrectly, contact us at contact@liquor.vic.gov.au and provide your:

• first name
• last name
• date of birth
• certificate number
• new email address.

We will update the email address so you can complete the course.

How to get to SHARPR

Please follow these steps to access SHARPR:

1. On this page, click ‘Log in’ (top right of the screen).
2. Click ‘Create new account’.
3. Enter all details – your certificate number is 3 letters followed by 7 numbers.
4. Check your email and click the link to verify your account (check spam/junk folders).
5. Return to the Learning Hub and log in using your email and password.
6. When you log in, you will see your course highlighted in a blue box.
7. Click the blue box labelled ‘Sexual Harassment and Assault: Recognise, Prevent and Respond’ (highlighted in red below).
   
   

Please make sure:

• you are accessing the course using a desktop or laptop computer. We do not recommend completing a course on a mobile phone
• cookies, pop-ups (in both Internet browser and security software) and JavaScript are enabled. Links below may help with enabling pop-us:
1. Block pop-up ads and windows in Safari - Apple Support
2. Block pop-ups in Microsoft Edge - Microsoft Support
3. Block or allow pop-ups in Chrome - Computer - Google Chrome Help

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How to get to RSA Refresher

Please follow these steps to access RSA Refresher.

1. On this page, click ‘Log in’ (top right of the screen).
2. Click ‘Create new account’.
3. Enter all details – your certificate number is 3 letters followed by 7 numbers.
4. Check your email and click the link to verify your account (check spam/junk folders).
5. Return to the Learning Hub and log in using your email and password.
6. When you log in, you will see your course highlighted in a blue box. 
7. Click the blue box labelled ‘RSA Refresher and Sexual Harassment and Assault: Recognise, Prevent and Respond’ (highlighted in red below).
   
   

Please make sure:

• you are accessing the course using a desktop or laptop computer. We do not recommend completing a course on a mobile phone
• cookies, pop-ups (in both Internet browser and security software) and JavaScript are enabled. Links below may help with enabling pop-us:
1. Block pop-up ads and windows in Safari - Apple Support
2. Block pop-ups in Microsoft Edge - Microsoft Support
3. Block or allow pop-ups in Chrome - Computer - Google Chrome Help

Change your name

If you need to change your name on your certificate, email us at contact@liquor.vic.gov.au and provide your:

• first name on old certificate
• last name on old certificate
• new first name – to appear on your certificate
• new last name – to appear on your certificate
• date of birth
• certificate number.

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Change your email

If you want to change your email, contact us at contact@liquor.vic.gov.au and provide your:

• first name
• last name
• date of birth
• certificate number
• new email address.

We will update the email address so you can complete the course.

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Change date of birth

The details you use to create your Learning Hub account must match the details the training provider entered in our database. If an error appears, it means our record is not correct.

Email us at contact@liquor.vic.gov.au to update your details. In your email, provide your:

• first name
• last name
• correct date of birth
• certificate number (if known)
• date of course (if known)
• training provider.

Anyone selling, offering or serving alcohol in general, on-premises, late-night and packaged liquor licensed locations must complete Responsible Service of Alcohol (RSA) training. You also need RSA if you work in a liquor licensed location with a licence condition that requires it.

Completing the RSA for the first time

In Victoria, you must complete an approved RSA training program. From 1 December 2025, this program consists of:

1. LCV approved RSA course – delivered by training providers listed on our website. The approved RSA course includes the national training unit Provide responsible service of alcohol SITHFAB021 and specific Victorian liquor licensing and compliance content. You may complete this training in-person, virtually or online. It usually takes one day to complete.
2. Sexual Harassment and Assault: Recognise, Prevent and Respond – a 60-minute online module, with pre- and post-training surveys.

After you complete the approved RSA course with a training provider, you will have access to the Learning Hub to complete this online module.You need to wait to receive an email with instructions from us. If you do not receive an email after 2 business days of completing your course, contact the training provider. The training provider needs to inform us that you have completed the course. This does not happen immediately after you complete the course.

Once both parts are complete, you can download your RSA Certificate of Completion (valid for 3 years). Provide this certificate to your employer.

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Updating your RSA

You need to complete RSA refresher training every 3 years to keep your certificate current. If your certificate has expired, you can still use the number on it to get a new one.

To update your RSA or RSA refresher certificate, you must complete the RSA refresher training on this site. From 1 December 2025, this training consists of 2 parts:

1. RSA Refresher – a 30-minute online course
2. Sexual Harassment and Assault: Recognise, Prevent and Respond – a 60-minute online module, with pre- and post-training surveys.

Once both parts are complete, you can download your RSA Refresher Certificate of Completion. Provide this certificate to your employer.